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Author Topic: Help with BBB Reviews  (Read 5531 times)

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Offline Joe Sermarini

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Help with BBB Reviews
« on: November 19, 2018, 07:09:04 pm »
I just noticed our last two BBB reviews are negative complaining about how we discourage buying on eBay because of fakes. These reviews should never have been allowed by BBB because they have nothing to do with transactions, but still, they are there. Please help bump us back up by adding your 5 star (please) review.

https://www.bbb.org/us/nc/morehead-city/profile/coin-dealers/forum-ancient-coins-0593-90083073/customer-reviews
Joseph Sermarini
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Offline TenthGen

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Re: Help with BBB Reviews
« Reply #1 on: November 19, 2018, 08:29:49 pm »
I would love to know if those two reviews came from the same IP...and if those are real names. Notice how the previous reviews all have a similar name pattern - first name plus last name - with last name abbreviated with a "." These two don't include a "." Plus both posts are written in a highly similar style, with a similar vocabulary (look at how often the word "business" is atypically used in both), and with similar objections to the discussion board.

I could be way off base, but I strongly suspect those two reviews were written by the same person or connected people under false names.

Regardless, as a customer here for 3 years, I've submitted a 5-star review. It takes 5 minutes and is super easy. You can just state the facts: The coins, the descriptions, the shipments, and the guarantee are all terrific. Along with Wildwinds, there's probably no more informative one-stop place on the whole of the internet to learn about ancient coins than Forum and its hosted sites.

Joe, the BBB says they forward reviews to you for comment, maybe you can look for an email from the two ridiculous previous reviews and ask them to verify that they are legitimate. It's weird that they can give you a negative BBB review for being a better business than their personal Ebay store.  



Offline orfew

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Re: Help with BBB Reviews
« Reply #2 on: November 19, 2018, 08:58:04 pm »
5 star rating given. This site deserves everyone of those stars.

Offline 77HK77

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Re: Help with BBB Reviews
« Reply #3 on: November 19, 2018, 09:28:47 pm »
5 star given -- should be allowed to give 10

Offline PMah

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Re: Help with BBB Reviews
« Reply #4 on: November 19, 2018, 10:03:17 pm »
Done.  The Ebay complaints are fake, from competitors, disparaging the consumer comments posted on this board by collectors.
    Forum is scrupulous in focusing on the validity of the coin, not the bona fides of the seller.  (Too scrupulous,  IMHO!)
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Offline traveler

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Re: Help with BBB Reviews
« Reply #5 on: November 20, 2018, 12:47:35 am »
I will like to help Joe but I can't submit the review. Maybe it only accepts US addresses and phone numbers.

Offline *Alex

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Re: Help with BBB Reviews
« Reply #6 on: November 20, 2018, 08:47:29 am »
I will like to help Joe but I can't submit the review. Maybe it only accepts US addresses and phone numbers.

No, you must be doing something wrong. I submitted my review without any problems and I live in Scotland.

Alex

Offline SC

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Re: Help with BBB Reviews
« Reply #7 on: November 20, 2018, 05:00:51 pm »
And I did one early last year from Canada.

SC
SC
(Shawn Caza, Ottawa)

Offline Joe Sermarini

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Re: Help with BBB Reviews
« Reply #8 on: November 20, 2018, 05:28:17 pm »
I complained to the BBB about the two reviews and they have removed them. The two reviewers will now have to prove that they have done business with Forum to have the reviews put back. Since the names and email addresses were not in our customer database, that isn't likely.

Thanks for the reviews.

If you haven't done one yet, please do. Thanks.
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Offline *Alex

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Re: Help with BBB Reviews
« Reply #9 on: November 20, 2018, 05:28:55 pm »
I just noticed our last two BBB reviews are negative complaining about how we discourage buying on eBay because of fakes. These reviews should never have been allowed by BBB because they have nothing to do with transactions, but still, they are there. Please help bump us back up by adding your 5 star (please) review.

https://www.bbb.org/us/nc/morehead-city/profile/coin-dealers/forum-ancient-coins-0593-90083073/customer-reviews

What happened to all the reviews? I am only seeing 12 and nothing newer than 28th July, 2017.  ???

Alex

Offline Dominic T

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Re: Help with BBB Reviews
« Reply #10 on: November 20, 2018, 05:34:24 pm »
It seems that all the new reviews have not been posted yet, and the 2 bad ones have vanished....
DT

Offline TenthGen

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Re: Help with BBB Reviews
« Reply #11 on: November 20, 2018, 06:32:44 pm »
Yep, the 12 number is correct. The BBB told me via an automatic email that they would review each submission, forward it to Forum for comment, and then post it with possible editing. The new reviews should populate sometime in the next few weeks I'd suppose.

Offline paps

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Re: Help with BBB Reviews
« Reply #12 on: November 20, 2018, 09:30:14 pm »
Quote
I complained to the BBB about the two reviews and they have removed them.

Good to hear Joe, I will be submitting my review shortly.


Offline Jay GT4

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Re: Help with BBB Reviews
« Reply #13 on: November 20, 2018, 11:46:28 pm »
Done

Offline Tracy Aiello

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Re: Help with BBB Reviews
« Reply #14 on: November 21, 2018, 08:55:22 am »
I submitted my BBB review this past Monday night, the 12th.

Offline laney

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Re: Help with BBB Reviews
« Reply #15 on: November 21, 2018, 12:42:17 pm »
Done.

Offline Dominic T

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Re: Help with BBB Reviews
« Reply #16 on: November 26, 2018, 06:55:54 pm »
Finally the new reviews have been posted....
DT

Offline Joe Sermarini

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Re: Help with BBB Reviews
« Reply #17 on: November 26, 2018, 07:07:09 pm »
Thanks for the great reviews!
Joseph Sermarini
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