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Author Topic: Blank White Screen Again  (Read 1610 times)

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Offline Meepzorp

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Blank White Screen Again
« on: February 21, 2023, 06:53:22 pm »
Hi folks,

All day today, the Forum discussion board is a blank white screen.

I sent an email to Joe. His office staff (Kath) advised me to log into the home page/shop. And then go to the discussion board. It worked. However, when I log lout, I get that same blank white screen again. I can't see the discussion board as a guest. And I can't log directly into the discussion board, as I usually do.

This is very odd. It seems like this happens every 1-3 months or so.

Is anyone else experiencing this issue today?

Meepzorp

Offline Jay GT4

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Re: Blank White Screen Again
« Reply #1 on: February 21, 2023, 09:41:17 pm »
Worked fine for me

Offline Meepzorp

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Re: Blank White Screen Again
« Reply #2 on: February 22, 2023, 05:15:41 am »
Hi folks,

Now, it is working again.

This is so strange. All day yesterday, it wasn't working.

Meepzorp

Offline shanxi

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Re: Blank White Screen Again
« Reply #3 on: February 22, 2023, 06:01:10 am »
Quote from: Meepzorp on February 21, 2023, 06:53:22 pm

This is very odd. It seems like this happens every 1-3 months or so.



Not only you. I had the same problem yesterday. However, only for the discussion area. The gallery always worked.

Offline DzikiZdeb

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Re: Blank White Screen Again
« Reply #4 on: February 22, 2023, 08:06:10 am »
Quote from: Meepzorp on February 22, 2023, 05:15:41 am
Now, it is working again.

This is so strange. All day yesterday, it wasn't working.

This error repeats for me too - this is at least the fourth time in the last twelve months. If I am not logged in, the discussion page is completely blank, the rest of the forum works fine. When I login to the main page, the forum page starts working.

Yesterday it didn't work for sure from 4pm to 9pm Polish time. This morning (Polish time) it was working fine.

Offline mauseus

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Re: Blank White Screen Again
« Reply #5 on: February 22, 2023, 09:40:58 am »
Try moving the screen left. I've just found a white screen that didn't refresh and it was because the area being focused on was the blank area to the right of the header. The page header is narrower than the discussion frame below on my phone.Sounds daft, I know, but just give it a go.

Mauseus

Offline DzikiZdeb

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Re: Blank White Screen Again
« Reply #6 on: February 22, 2023, 10:32:53 am »
Try moving the screen left. I've just found a white screen that didn't refresh and it was because the area being focused on was the blank area to the right of the header. The page header is narrower than the discussion frame below on my phone.Sounds daft, I know, but just give it a go.
I don't think that's it. I don't use a smartphone, the error occurs on a regular computer. When I display the page source in html, it's also completely blank.

Offline Enodia

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Re: Blank White Screen Again
« Reply #7 on: February 22, 2023, 02:02:27 pm »
No problems on my android.

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Offline Joe Sermarini

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Re: Blank White Screen Again
« Reply #8 on: March 27, 2023, 01:20:07 pm »
If anyone is getting a blank white screen today, let me know your IP. Our security software is blocking many IPs attempting access as potentially dangerous.
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Offline Serendipity

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Re: Blank White Screen Again
« Reply #9 on: March 27, 2023, 03:44:55 pm »
Thank goodness the Forum is working again! I can’t afford to lose this invaluable resource! I’m indebted to the Forum! I rarely use a regular computer now because of the problems I’ve experienced with hackers in the past.

Offline DzikiZdeb

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Re: Blank White Screen Again
« Reply #10 on: June 03, 2023, 02:45:42 am »
Same thing again today.

Offline Altamura

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Re: Blank White Screen Again
« Reply #11 on: June 03, 2023, 03:13:17 am »
Same thing again today.
Same with me  :(.

Regards

Altamura

Offline Joe Sermarini

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Re: Blank White Screen Again
« Reply #12 on: June 03, 2023, 10:07:56 am »
When this happens we are not changing anything or fixing anything and it is only one or a few people. It may be that you are being temporarily blocked by our firewall because someone with your ISP has tried to hack the site. I am asking Sorin to take another look at this and try to figure out what is happening.
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Offline Callimachus

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Re: Blank White Screen Again
« Reply #13 on: June 03, 2023, 11:23:55 am »
All day yesterday I got a blank white screen.  Had to log in through the main Forum page, and then I could get here.
Today everything seems to work OK.

Offline DzikiZdeb

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Re: Blank White Screen Again
« Reply #14 on: June 03, 2023, 12:22:00 pm »
For me it started working normally between 6am and 7am forum time (12am and 1pm Polish time).

Offline Meepzorp

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Re: Blank White Screen Again
« Reply #15 on: June 03, 2023, 03:41:02 pm »
Hi folks,

It also happened to me yesterday. I sent an email to Joe yesterday regarding this matter.

Today, it seems to be working fine. However, the entire forum is running very slow. The pages take forever to load. It literally took almost a full minute (about 30-60 seconds) for me to log in.

Meepzorp

Offline Meepzorp

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Re: Blank White Screen Again
« Reply #16 on: June 03, 2023, 03:43:24 pm »
When this happens we are not changing anything or fixing anything and it is only one or a few people. It may be that you are being temporarily blocked by our firewall because someone with your ISP has tried to hack the site. I am asking Sorin to take another look at this and try to figure out what is happening.

Hi Joe,

I've made 2 observations:

1) This issue affects only a small percentage of Forum members.

2) It seems like it affects the same few people every time.

Meepzorp

Offline Callimachus

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Re: Blank White Screen Again
« Reply #17 on: July 08, 2023, 11:07:39 am »
Here we go again:  I got a blank white screen when trying to log in just now. 
Had to log in through the main Forum page, and then I could get here.

Offline Meepzorp

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Re: Blank White Screen Again
« Reply #18 on: July 08, 2023, 06:17:32 pm »
Here we go again:  I got a blank white screen when trying to log in just now. 
Had to log in through the main Forum page, and then I could get here.

Hi folks,

It's the same here.

I was getting a blank white screen all day today, and I still am. I sent an email to Joe earlier today.

I logged in through the main Forum page, and then I came to the discussion board. When I log out, the screen goes blank again.

Meepzorp

Offline Altamura

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Re: Blank White Screen Again
« Reply #19 on: July 09, 2023, 02:10:09 am »
I also have it again  :-\.

Regards

Altamura

Offline Joe Sermarini

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Re: Blank White Screen Again
« Reply #20 on: July 09, 2023, 07:43:01 am »
I do not understand the problem. So, you have to log in? Clearly if you are posting, you are not on a blank screen.
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Offline Lech Stępniewski

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Re: Blank White Screen Again
« Reply #21 on: July 09, 2023, 08:15:21 am »
Quote from: Meepzorp on June 03, 2023, 03:43:24 pm
2) It seems like it affects the same few people every time.

So it is rather something on your side (specific browser configuration? cache involved?) and Joe will not be able to help.
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Offline Meepzorp

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Re: Blank White Screen Again
« Reply #22 on: July 09, 2023, 03:53:02 pm »
Hi folks,

Today, it is working perfectly. This is so odd.

Meepzorp

Offline Meepzorp

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Re: Blank White Screen Again
« Reply #23 on: July 09, 2023, 04:03:10 pm »
I do not understand the problem. So, you have to log in? Clearly if you are posting, you are not on a blank screen.

Hi Joe,

Yes, but when I am experiencing this issue, I can't log in through traditional means. I must go to your general/home page or your shop, and I must log in that way. Then, I can go to the discussion board. When I log out, there is nothing but a blank white screen again. In other words, when I am experiencing this issue, I can only see the discussion board when I am logged in. I can't see it as a guest. And I can't log directly into the discussion board, as I usually do. I was able to do that today (log directly into the discussion board) because the issue appears to have resolved itself.

The issue usually resolves itself within 24-48 hours.

And it seems to affect the same few people every time.

In the past, Sorin wrote something about certain people having an internet service provider that uses specific digit length and combinations in the code. Is there any validity to that theory?

Meepzorp

Offline Meepzorp

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Re: Blank White Screen Again
« Reply #24 on: July 09, 2023, 04:06:43 pm »
Quote from: Meepzorp on June 03, 2023, 03:43:24 pm
2) It seems like it affects the same few people every time.

So it is rather something on your side (specific browser configuration? cache involved?) and Joe will not be able to help.

Hi LS,

That is partially true. However, if it was "something on my side", then it would only affect me. This issue affects multiple people, and yes, it seems like it is the same few people every time.

Also, why does the issue always resolve itself within 24-48 hours?

Meepzorp

 

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