Hi folks,
I am having an issue with a coin dealer, and I need the advice of
Forum members.
On 8/6/21, I ordered 3
ancient coins from a European dealer on the
Vcoins platform. I paid him in full on that date using Paypal. I am a long-term customer of this dealer. I have been doing business with him for many years (maybe 20 years or more).
The package was postmarked 8/11/21. I received it on 8/18/21. However, when I received the package, there were only 2 coins in it. One coin was missing. The value of the missing coin is approximately $100 (in US dollars). The package was not tampered with or opened and re-sealed in transit. It
still had the dealer's original tape and customs/declaration sticker over the tape. The dealer never put the coin in the package. I don't know why.
I immediately (on 8/18/21) sent an email to the dealer informing him of this issue. I didn't receive a response. 5 days later, on 8/23/21, I sent him another email in an attempt to find out what happened. The following day, on 8/24/21, the dealer finally responded. He informed me that he was out of
his office and that he would be back in
his office "in 3 days" and that he "will check" for the coin at that time. That would have been 8/27/21.
7 days later, on 8/31/21, which was 4 days beyond the date that he was supposed to check for the coin in
his office and let me know what happened, I sent him another email because I never heard from him. Again, I never received a response. 5 days later, on 9/5/21, I sent him another email because I never received a response. Again, I never received a response. That was 3 days ago.
That is where I am at now. I have sent him several emails with no response. The last communication I
had with him was on 8/24/21. That was 15 days ago. He now seems to be completely and utterly ignoring all of my emails. And I don't know what to do.
I have a few questions for
Forum members. First, what is an appropriate amount of time to wait and/or number of emails to send before I should take further action and try to "go up the chain of command" in an attempt to resolve this issue? Second, when that date
comes, what is the appropriate action that I should take? Should I contact
Vcoins and report this dealer? If yes, what is an appropriate
Vcoins contact/email for resolving these
types of issues?
Thank you in advance for any advice or assistance.
Meepzorp